Refund Policy

1. Digital Goods and GPU Compute

Due to the nature of MARQUEE's services—which involve high-cost GPU compute time to generate AI media—all purchases of roles, subscriptions, and AI generations are considered digital goods and services that are consumed immediately upon use.

Therefore, all sales are final, and we do not offer refunds, credits, or exchanges for any purchases made on the platform, except as required by applicable mandatory consumer law.

2. Subscriptions and Cancellations

• Auto-Renewal: Subscriptions are billed on a recurring basis (monthly or annually). Your subscription will automatically renew unless canceled.
• Cancellation: You may cancel your subscription at any time through your account settings or via the Paddle checkout interface.
• Post-Cancellation Access: If you cancel your subscription, you will continue to have access to your premium features until the end of your current billing period. We do not provide prorated refunds for partial months of service.

3. Account Termination and Policy Violations

If your account is suspended or terminated due to a violation of our Terms of Service (including, but not limited to, the generation of NSFW, CSAM, or illegal content, or copyright infringement), you will immediately lose access to the platform. You will not be entitled to a refund for any unused time on your subscription, remaining credits, or one-time purchases.

4. Payment Processing and Disputes

Our Merchant of Record, Paddle.com, handles all payment processing, tax collection, and transaction compliance. If you believe there has been a billing error, you must contact our billing support team first to attempt to resolve the issue before filing a chargeback with your bank or credit card company.

Frivolous chargebacks or friendly fraud will result in a permanent ban from MARQUEE and all associated services, and the dispute will be contested using our server logs proving the digital services were rendered.

5. Exceptions

We may, at our sole discretion, issue a refund or credit under exceptional circumstances (e.g., prolonged platform outages or critical system failures resulting in the failure to deliver purchased goods). Such exceptions do not constitute a waiver of our standard "no refund" policy for future occurrences.

6. Contacting Billing

For any billing issues, please contact us directly at billing@joinmarquee.com.